Terms and conditions

Stellar Beauty Sydney

Online shopping Terms and Conditions

Shipping

Delivery within Australia is free of charge for orders over $200. A flat rate shipping fee of $9.95 applies to orders under $100. At this time shipping can only be offered to locations within Australia.

In most cases delivery takes between 2 and 4 business days from receipt of order, during holiday periods, this time may vary. Orders received after 1pm on Fridays will be shipped on the following Monday.

Delivery Details

Stellar Beauty Sydney does NOT ship to PO Boxes; please provide a business address or home address. Please ensure you provide the correct details for delivery. If orders are returned by Australia Post due to incorrect address information, you will be charged an additional freight charge to have the package resent to you.

Payment

All prices listed are inclusive of GST.
PayPal is our preferred payment method. PayPal accepts bank card, MasterCard and VISA.

Express Post
Signature is required on delivery and packages will not be left at the door.
You can request a tracking number once the order has been shipped.

Delivery time frames

As a general indication you can expect your package within 1-7 working days from dispatch
SYD, VIC and QLD – 1 to 4 working days from dispatch
SA, WA, NT, TAS and regional NSW – 3 to 7 working days from dispatch

Returns

Incorrectly sent products or damaged items – Please contact us by phone within 48 hours if your product is damaged or incorrect. Please then send back to Stellar Beauty Sydney within 7 days of receiving your order. A new product will be despatched upon receipt of the damaged product and your postage fees will be reimbursed.

Incorrectly ordered items – Please contact us by phone within 48 hours after you have received your goods if you have ordered the wrong item. Returned items must be sealed and kept in their original packaging and undamaged. You are responsible for the shipping costs back to us and the shipping costs of the correct item to you. We do not provide a refund, but can offer a store credit if the correct item is not in stock.

Product Information

The advice is of general nature and is not intended to constitute or replace professional advice. Every attempt has been made to list the ingredients on each product to the best of our ability but these are not guaranteed.

Please contact Stellar Beauty Sydney on 1300 859 131 regarding any questions, to check for product updates and changes to ingredient listings.